Rands, on knee jerk reactions. Rands usually delivers good management insights—this is no exception.
I want you to think of the last time you were surprised. Good, bad, I don’t care. When was the last time you were really surprised? Got it? Ok, now think about the very first thing that you thought about the surprise. I don’t want to know how you eventually handled it; I want you to think about your instantaneous first reaction.
How do you react when you’re surprised? Is this how you always react when a surprise lands? My guess is yes.
